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Contact

Cancellation Policy

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows: Cancellation 30 days or more before trip commencement -- full refund except the deposit.

15 - 30 days -- 70% will be refunded 

4 - 14 days -- 50% will be refunded 

Less than 4 days -- no refund 

The above rates are valid for all travel arrangements (except mentioned below) offered at www.tourkiev.com, unless otherwise stated by online agent upon confirmation of your booking. For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.

The refund will be made through bank transfer or through your credit card, depending on the original method of purchase. Please note that if your purchase was made through a credit card, the amount you receive will reflect a 4% deduction from the full price as a result of the processing fee charged by the credit card company. Additionally, although SoloEast Travel will instruct the bank to handle the crediting process immediately upon notification of the cancellation, it could take up to four weeks for the actual crediting to take place, depending on your Bank's practice.

- Reservations of visa assistance, airport pick up and train tickets are non-cancelable, non-changeable, and non-transferable.

Deposit for Chernobyl Tour tour can be transfered to a different name or person - but it's not refundable.